Mradul Bhatnagar
SIAM ,ITIL, Cloud, AIOPS monitoring, Major Incident Management, Change management, Service Operations., Major Incident Management
- Role
- Consultant at HCLTech
- Location
- North Delhi, IN
- LinkedIn followers
- 500 followers
About Mradul Bhatnagar
To excel and achieve an expert knowledge and contribute towards growth of the organization and work towards a mutually beneficial association. Dedicated individual with great attention to details and exceptional technical skills. Approx. 8+ years of experience in the areas of Customer Advocacy & Service-Delivery with excellent communication, analytical and IT skills. Core Skills – - Network Assurance -Service Delivery -Technical Support -Team Management –ITIL Certified • Seasoned professional with planning, execution, monitoring and resource balancing skills along with an ability to support multiple simultaneous support-deliveries in a matrix organizational structure. • Excels at communicating with stakeholders and provide accurate reporting and information regarding the on-going projects delivery, risks and initiatives. • Expertise’s in building client relationship and providing quality customer service by resolving customer queries and complaints with special impetus on customer retention. • Analytical approach towards process operations. • Learning AWS Certified Solutions Architect Associate. • ITIL Certified.
Experience
Consultant
Sep 2023 — Present · Noida, IN
Working as a SIAM Consultant managing Major Incident management, Problem Management and Change Management. Reviewing PIR call for all major incident management and make sure that it will be explainable and understandable to all stake holders. Handling multi-vendor at a same time. Identifying the risk in the process or account and then make sure it will be properly broadcast to account leaders and should be mark in risk register. Preparation of Monthly deck, showcasing to management. Preparation of Fortnightly deck for vendors to maintain the lobby and make sure proper governance of the Incident/Problem and Changes. Managing MIR reports, RCA documentation, KEDB documents. Preparing KB article, Process documents. Leading CAB call and make sure all changes should process with proper approval matrix. Maintaining and Updating the database on Quarterly basis and make sure if any changes happened it should properly updated as an when and communicated
Education
Saint John's Senior Secondary School
Senior Secondary board, All Subject, A
2005 — 2006
Saint John's Senior Secondary School
Higher secondary school, Mathematics, A
2007 — 2008
Jodhpur National University, Jodhpur
Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician
2008 — 2012
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