Shashank Sorate
Resolution Specialist and Quality Control
- Role
- Resolution Specialist - L3 at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shashank Sorate
Accomplished professional with 8+ years of progressive experience in fraud prevention, data analysis, and process optimization. Currently serving as CAP CASE Specialist (L3) and Subject Matter Expert at Amazon, managing complex investigations and leading quality assurance initiatives. Demonstrated success in team leadership, training development, and implementing strategic solutions across fraud prevention and e-commerce platforms. Strong track record in stakeholder management, process improvement, and maintaining exceptional quality standards while driving operational excellence. Combines analytical expertise with leadership abilities to deliver impactful results and foster team development.
Experience
Resolution Specialist - L3
Oct 2023 — Present · Pune, IN
Education
Kamalnayan Bajaj High School
SSC
Sikkim Manipal University - Distance Education
Bachelor in Computer Applications, Computer and Information Sciences and Support Services
SNBP Jr. College
HSC, Science
2009 — 2011
Skills
- Recruiting
- Leadership
- Talent Acquisition
- Management
- Microsoft Word
- Sql
- Team Management
- Human Resources
- Project Management
- Employee Relations
- Powerpoint
- Microsoft Excel
- Technical Recruiting
- Employee Engagement
- Html
- Microsoft Office
- Research
- Performance Management
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