Nikki Cheung
Associate Director @Concentrix
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WORK HISTORY
Associate Director @Concentrix
GB
EDUCATION
Queen's University Belfast
Master of Arts (MA), Human Resource Business Management
Stratagem+ Group
Firestarter NLP Practitioner, NLP
Jordanstown University
Adv Dip, Contact Centre Management
University of Life and Experience
Major
Emeritus
Columbia School of Business, Ex: Business
SKILLS
ABOUT NIKKI CHEUNG
A very focused and driven professional with 25 years+ experience within a people experience/engagement environment.Specialties include though not limited to: 1-2-1/Group: GROW Coaching and Development, Mentoring/ Campaign set-up, B2B, Consumer, Sales, Retention, Care, Services, Recovery, Mentoring, CRM, eSat, VOE, CX /HX and Risk Analysis.Management & Leadership Development: Virtual/ F2F Classroom, eLearning. Strategy, Design and Implementation across multiple levels /roles spanning from site/regional/ global implementation delivery.Project Management and Thought Leadership.To develop & nurture: knowledge, skills and attitude to bring about positive behaviour & change.With overall responsibility for overseeing and influencing the strategy, development and implementation of our Leadership/People Development Programs for multiple countries/ sites across EMEA.Aligning Learning & Development to our organisational goals and objectives, which are current, relevant and engaging to our core people. AI where possible - Human where it matters.\'HardWork; beats talent when talent doesn’t work hard.’
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