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Experience

1. Customer Service Manager

   Walmart

   Jun 2013 — Present

   A Wal-Mart customer service manager is an effective oral and written communicator with excellent time-management skills. He has an understanding of store operations and resource management. His active listening and social perceptiveness help him to understand and solve employee and customer concerns. He has mathematical and deductive reasoning that assist him in solving everyday work problems. Perhaps most importantly, his leadership abilities and teamwork skills help him create a great work environment. The customer service manager spends a great deal of time ensuring proper operations in the front of the store. They provides change for cashiers, prepares cash registers and performs register audits. When customers have a concern regarding the price of an item or an advertisement, he addresses their concern according to Wal-Mart\'s policies. They also may approve bank cards or checks, address any register shortage concerns and train employees. Additionally, he sets an example for other employees by practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas.

Education

• National Radio Institute

  Masters Certification in Microcomputers and Microprocessors

  1991 — 1993

• Mt. Healthy High School

  Communications Electronics

  1978 — 1980