Abhay Sachan
Service Engineer | Operations Professional | EV Battery Swapping & Field/ Customer Support | Mooving Energy | Sar Group
- Role
- Service Engineer at Mooving
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhay Sachan
I am a dedicated operations professional with over 3+ years of experience in the automotive industry, supported by a B.Tech in Mechanical Engineering, which has provided me with a strong technical foundation. I possess hands-on experience in EV battery swapping stations and field support operations, with a proven ability to manage station-related issues, battery mapping, and rider support effectively.My expertise includes resolving battery swap and slot-related issues, handling station offline and power-related concerns, coordinating with CCE, Cluster In-charge, and technical teams, and ensuring timely ticket resolution to minimize operational downtime.I am recognized for my structured approach to problem-solving, clear communication, and commitment to maintaining high operational standards. I am keen to continuously develop my skills and contribute to the growth of the EV and energy sector.
Experience
Service Engineer
Dec 2024 — Present · Gurugram, IN
Handled battery swap operations and resolved technical issues related to batteries, stations, slots, and doors- Diagnosed CAN data, BMS, and battery communication issues to ensure smooth vehicle operations- Provided manual swipes when required and raised tickets for system or hardware-related issues- Coordinated with riders and internal support teams to resolve service issues within defined TAT- Performed on-field troubleshooting, inspection, and basic repair of battery and swapping infrastructure- Maintained service records and shared detailed RCA reports for recurring technical issues- Ensured compliance with safety standards during battery handling and swap operations- Improved station uptime by quickly identifying and resolving operational faults
Education
SAGE University Ind
Bachelor of Technology - BTech, Mechanical Engineering
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