Victor T.
- Role
- Salesforce Associate Manager at Accenture
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Victor T.
As a Consultant at Accenture, I’m responsible for managing all aspects of a project life…
Experience
Salesforce Associate Manager
Feb 2020 — Present
On time delivery of 12 Monthly Salesforce & Propel Releases with 300+ User Stories with 3 Major Quality Enhancements (Complaints Closure Automations; Supplier Change Requests Automations and Automated English Translation of Foreign Complaint Cases which saves 5500 hours of manual work )\\\\n\\\\nDeveloped and Maintain trusted relationships with Quality IT Director and Commercial IT Director to manage backlog of ~400 user stories on average ( Including ~50 new user stories created per month)\\\\nSuccessfully led Copado DevOps Application Implementation Project (Designing Copado Pipeline Structure, Performing Copado Configurations, Authoring DevOps Process Knowledge Articles, Facilitating Training sessions for both internal/client resources) which eliminated Production Deployment & Overwriting issues between 2 work streams\\\\n\\\\nSuccessfully led the transition from ad hoc releases to agile monthly releases within 2 months (Including defining the agile monthly releases process stages and required activities for each of the stages)\\\\nProvided coaching 4 client business analysts on agile monthly release process and how to write effective users which reduces amount of rework\\\\n\\\\nProvided coaching to 4 team members on Field Service Lightning (FSL)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of Southern California
Bachelor’s Degree, Business Administration
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