Praveen Kumar Murugesan
Senior Director of Product Management @Infineon Technologies
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WORK HISTORY
Senior Director of Product Management @Infineon Technologies
Munich, DE
Accelerate by bringing together teams and machines delivering seamless scalable experiences.Team:~30+ product managers (>80% employee satisfaction score) built from scratch across the globe (China, Singapore, Japan, India, US, Germany) with 0 attrition.• Vision & Mission (why)- Infineon as the preferred & referred partner of choice for lifetime with easy to start, fast to finish & happy to stay experiences.• Behavior (How)- Customer centricity, Competitive intelligence, Value generation, Innovation, Data driven decisions, Accountability & Partnerships • Strategy & Success Measure (what)- Gen AI-powered self-service (search summary, intelligent assistants) with seamless expert service transition, automated owner assignment, AI-assisted query resolution and post-resolution content generation scaling down resolution time and cost of resolution by 10x maintaining >80% CSAT, scaling up marketing funnel (leads) by 10x and sales (design win) yield. • Highlight: Define, deliver & operate multi-lingual Infineon Developer Community,~180K strong and growing (from 25K in 2021) with >80% CSAT, consistent timely response of <24 hrs, resolution times <7 days for 95%+ queries.
EDUCATION
College of Engineering, Guindy
B.E, Electronics & Communications Engineering
TVS
Board Examinations
College of Engineering, Guindy
Bachelor's Degree, Electrical, Electronics and Communications Engineering
Santa Clara University Leavey School of Business
Cypress Performance Academy Program, Business Administration and Management, General
SKILLS
ABOUT PRAVEEN KUMAR MURUGESAN
Proven, visionary, AI product management professional delivering digital products that bridge best-in-class, scalable, customer experience & profitable business growth with technology innovation driven by high performing global teams with defined charter of vision & mission (why), character (how), strategy & success measures (what).
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