Kay Smith

Retail Associate and Experience Support Associate @The Johnnie Walker Experience

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Retail Associate and Experience Support Associate @The Johnnie Walker Experience

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Edinburgh, GB

EDUCATION

2007 — 2009

Toi Whakaari

Bachelor of Arts (BA), Acting

SKILLS

Customer ServiceRetailCall CentersRetail BuyingE-CommerceTeamworkPerforming ArtsTeam LeadershipPuppetryWritingMarket ResearchData EntryInterpersonal CommunicationScrumAgile Project ManagementSalesMicrosoft ExcelCommunicationChange ManagementAnalysisManagementTime ManagementSocial MediaBusiness AnalysisMicrosoft OfficeCustomer ExperienceAgile MethodologiesStakeholder Management

ABOUT KAY SMITH

Results-driven Delivery Manager / Scrum Master with over 10 years’ experience leading Agile transformation and delivery across fintech, SaaS, gaming, and telecom sectors. Passionate about optimising flow to production, embedding Agile best practices, and enabling teams to deliver high-quality products faster. Known for strong stakeholder management, coaching cross-functional teams, and creating transparent, collaborative environments that drive measurable outcomes.

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Kay Smith — Retail Associate and Experience Support Associate at The Johnnie Walker Experience in Edinburgh, GB | Unifers