Michael P. Mendez
Account Manager | Technical Analyst | Process Improvement | Call Center Technology | Project Management | Relationship Management | Agile Scrum Methodologies
- Role
- Operational Account Manager at Boeing
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Michael P. Mendez
Energized Dependable Ethical Witty Focused Creative Analytical…
Experience
Operational Account Manager
Nov 2022 — Present · Englewood, CO, US
Provide operational support to Government and Military aircraft fleets throughout the Americas and beyond that are subscribed to Jeppesen charting and NavData products. Partner with teammates to provide product recommendations, pricing, and optimize accounts to offer the best customer experience. Support the client with first-tier troubleshooting, invoicing, and product questions. Make available internal reporting and auditing with account subscriptions to internal teams. Assist the client with the purchase and shipment of additional subsidiary products such as plotting charts, Garmin NavData cards and card readers, as well as other product offering inquiries.
Education
University of Colorado Denver
Bachelor of Science in Business Administration
University of Denver - Daniels College of Business
Master of Business Administration - MBA
Skills
- Project Management
- Journalism
- Microsoft Word
- Interviews
- User Acceptance Testing
- Employee Training
- Public Speaking
- Microsoft Excel
- Social Media
- Microsoft Office
- Sales
- Community Outreach
- Awesomeness
- Marketing
- Customer Service
- Training
- Nonprofits
- Process Improvement
- Social Networking
- Entertainment Industry
- Analysis
- Data Analysis
- Desktop Publishing
- Motivational Interviewing
- Management
- Team Building
- Vendor Relations
- Project Coordination
- Leadership
- Technical Support
- Healthcare
- Call Centers
- Desktop Support
- Quality Assurance
- Coaching
- Strategic Planning
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