Michael P.

About Michael P.

Dedicated, approachable, reliable, personable and motivated!I am a seasoned and solutions-driven professional, offering wide-ranging experience in network engineering across network architectures, technologies and network management systems. I am adept in diagnosing and troubleshooting technical problems, network issues involving Cisco networking, along with solid knowledge in administering updates on all networking equipment. Ability to design, implement and maintain networking infrastructures. Exhibit hands-on background in leading all stages of system development efforts, from requirement definition to testing and support. I possess exceptional talent in providing creative and effective network systems services. I\'m recognized as a resourceful, analytical and results-oriented person with strong communication skills. Committed to quality and excellence. I am exceptionally resourceful in problem-solving as well as accomplished in identifying and presenting entrepreneurial solutions to complex challenges.I am highly skilled in organizational skills, network security, network design, technical support and troubleshooting, network support, excellent customer service, friendly and professional attitude, excellent communication skills, conflict resolution expert, excellent interpersonal skills, ethical behavior and integrity, highly organized professional, critical thinking aptitude, problem-solving, personal creativity effectiveness, detail-oriented, time management aptitude, management aptitude and building relationships.I love to connect with people and am on a continual quest for knowledge and experience, as you can see in my profile. Connect with me today or contact me at m••••••••@gmail.com; I would love to get to know you better!Feel free to connect with me today!

Experience

1. Customer Success Specialist for Cisco Systems

   Experis

   Apr 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Provide software support for Cisco’s Secure Firewall FTD/FMC/ASA including Threat Defense (IPS), URL Filtering and Malware services. Software version 7.x - 10.0 Features Support. Supporting HA/Cluster/Multi-Instance deployments. Platforms: CSF - 200,1100, 1200, 3100, 4200, and 9300. Including Security Cloud Control experience using cdFMC, AIOPs, and AI Assistant. •Support and provide migration assistance to Site-to-Site VPNs route-based or VTI and Remote Access VPN using IKEv1/IKEv2/(DTLS) SSL. •Troubleshoot and support Cisco’s Secure Client (AnyConnect)•Hands-on experience in configuring and deploying AWS EC2 instances in a VPC using IGW, Subnets, ENI, EIP, NAT Gateway, route tables, security groups and NACL. •Configure and deploy Cisco’s Secure Firewall and Management Center on AWS and Azure public cloud.•Establish a Site-to-Site VPN on AWS virtual private gateway (VPG) and customer gateway (CGW) utilizing an with BGP routing.•Good understanding of AWS transit gateway, VPN CloudHub, elastic load balancing (ELB), Route53 (DNS), direct connect (DX), CloudFront (CDN) and VPC Peering. •Aid in determining root cause and resolution for known & unknown issues.•Maintain and build strong relationships with customers while serving as an advocate for their technical needs.•Create and deliver custom PowerPoint and Word presentations for on-boarding and technical meetings. •Responsible for supporting customer enterprise environments both on-prem and (AWS and Azure) cloud.•Responsible for customer design, implementation, and supporting network infrastructures across various environments.•Drive improvements and best practices in network security, infrastructure, and design through regular reviews and revisions/upgrades while maintaining continuous compliance, security and ensuring performance and uptime.•Monitored network performance, troubleshoot issues, and perform routine maintenance and upgrades to ensure network reliability and security.

Education

• ITT Technical Institute - San Diego

  Bachelors of Applied Science, Electonic Engineering

Skills

• Technical Support
• Lan-Wan
• Firewalls
• Tcp/Ip
• Hyper-V
• Vpn
• Troubleshooting
• Servers
• Vmware Administration
• Dhcp
• Cisco Ip Telephony
• Security
• Networking
• Windows Xp
• Dns
• Routers
• Cisco Technologies
• Network Load Balancing
• Switches
• Network Design
• Network Security
• Wireless Networking