Morgan Kingsland

About Morgan Kingsland

Dedicated and efficient project and program manager with experience in process improvement, data-driven decision-making, operational planning, and design org optimization. The intersection between technology, process, and people is where I thrive. I\'ll help you find the appropriate solution to bridge the gap between strategy and execution.

Experience

1. Sr Project Manager Otc Customer Interaction & Post-order

   Grainger

   Dec 2023 — Present · Lake Forest, IL, US

   Joined Customer Experience at Grainger as part of the Order to Cash department, driving process improvement for the end-to-end workflows involved in every customer purchase. The Customer Interaction & Post Order team focuses on improving the customer\'s experience when contacting Customer Service or handling order issues.Primary responsibilities include- Directing cross-functional process and system improvement projects for Salesforce work management software- Leading a team in building analytics tools that identify areas of improvement and support enterprise and operational goals - Defining process for intake, prioritization, execution, and stakeholder management for new continuous improvement opportunities

Education

• Ludwig-Maximilians-Universität München

  Betriebswirtschaft (Business)

  2011 — 2011

• American University - Kogod School of Business

  Bachelor of Science, Business, Language and Culture Studies

  2008 — 2011

Skills

• Visual Communication
• Google Analytics
• Graphic Design
• German
• Adobe Creative Suite
• Adobe Illustrator
• Customer Service
• Market Research
• Microsoft Office
• Sales
• Advertising
• Event Planning
• Fundraising
• Powerpoint
• Microsoft Excel
• Adobe Software
• Blogging
• Microsoft Powerpoint
• Microsoft Excel 2007
• Adobe Photoshop
• Event Management
• Management
• Employee Training
• Project Management
• Social Media
• Leadership
• Marketing
• Proficient in German
• Facebook
• Social Media Communications
• Indesign