Mike Higgins
Customer Success Leader
- Role
- Customer Success Leader - South Region at & t at Microsoft
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Mike Higgins
Business and technology leader with a passion for growing business, providing exceptional service, leading large-scale strategic initiatives, delivering measurable customer business outcomes and financial results. Microsoft Cloud executive, industry-certified in Azure Fundamentals and successful delivery experience across Microsoft 3-Cloud offerings including Azure, Dynamics365 CRM and Office365. Drives growth by developing plans and bringing together sales and delivery teams. Key areas of focus include: Automotive, Cruise Line, Airline, Lodging, Transportation and Telecom industries. Scope of responsibility ranges from building multiple $60+ million business units to providing operational oversight for $900 million transportation industry team. Enjoys developing people and generating growth + repeat business through exceptional customer care. Recipient of 4 exclusive EDS Inner Circle and Microsoft Gold Club performance a••••••••@bellsouth.net (56••••••82Specialties: Executive Operations • Microsoft Cloud: Azure, Dynamics 365, Office 365 • Business Development • Sales/General Management • COO/CIO/President • Turnaround Execution • Strategic Growth Planning • Revenue, Productivity, Profit Improvement • Contracts, Negotiation, ITO/BPO Delivery • Exits • Private Equity Operations • International Assets / Offshore Labor • Solutions, Risk Management • Business-Technology Linkage • Budgets, P&L, Forecasting • People Care, Compensation, Performance • Global Outsourcing • Team Leadership • Exceptional Customer Care
Experience
Customer Success Leader - South Region at & t
Jun 2024 — Present · US
Education
Thunderbird School of Global Management
Global Enterprise Leadership Certificate
University of South Florida
BA / MIS, Business & Technology
1981 — 1984
London Business School
Executive Development Certificate
Skills
- Business Process Improvement
- Forecasting
- Solutions, Risk Management • Business-Technology Linkage
- Business Intelligence
- Executive Management
- Solution Selling
- Business Planning
- Operations Management
- Revenue, Productivity, Profit Improvement • Contracts, Negotiation, Delivery
- Program Management
- Executive Operations • Business Development • Sales/General Management
- Team Leadership
- Enterprise Software
- Professional Services
- Customer Service
- Crm
- Sales
- Start-Ups
- Performance Tuning
- Professional Services • Ito/Bpo Delivery
- Profit Maximization
- Turn Around Management
- COO/CIO/President • Turnaround Execution • Strategic Growth Planning
- Strategic Partnerships
- Training
- Fishing
- New Business Development
- Saas
- Exits • Private Equity Operations • International Assets / Offshore Labor
- Management
- Strategy
- Budgets
- Risk Management
- Negotiation
- IT Strategy
- Global Outsourcing • Team Leadership • Exceptional Customer Care
- Mergers & Acquisitions
- Vendor Management
- Outsourcing
- Business Development
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