Michael Fuson

About Michael Fuson

I am a seasoned IT professional with over 25 years of experience in delivering top-tier IT services. My extensive certifications and expertise have enabled me to successfully implement IT Service Management (ITSM), Enterprise Service Management (ESM), and Professional Services Automation (PSA) systems for a diverse range of clients. I have worked across all levels of IT within various organizations, consistently rising to the challenge of identifying business needs and aligning them with industry best practices. My passion lies in architecting and integrating these needs into robust ITSM/ESM/PSA platforms and supporting technologies. Beyond my professional endeavors, I am deeply committed to my community, actively serving on multiple boards and contributing to various organizations in numerous roles.

Experience

1. Founder and CEO Master Solutions Architect and Consultant

   Excalibur Data Systems

   Jun 1998 — Present · Pittsburgh, PA, US

   Our primary practice is in the area of IT Service Management, Enterprise Service Management, and PSA tools consulting. Activities include:Facilitate business requirement and process requirement workshops.Facilitate ITSM/ESM/PSA design workshops.Architect, design, configure, implement, test, and document ITSM/ESM/PSA solutions, including associates tools and technologies.Develop and deliver training.Supervise and manage ITSM/ESM/PSA and associated technologies services delivery.Manage, supervise and train new employees.Manage and supervise all sales and consulting delivery functions within Excalibur.Design, configure and implement network and security solutions for customers.Manage and supervise helpdesk operations.Develop and implement short, medium and long range goals and plans.Responsible for budgeting and P & LResponsible for all partnerships with a myriad of organizationsServe customers in various interim roles as needed, including CIO, Service Desk Manager, IT Director

Education

• Carnegie Mellon University

  Computer Science

Skills

• Small Business Server
• Data Center
• Disaster Recovery
• Windows 7
• Saas
• System Deployment
• Itil
• Release Management
• Requirements Analysis
• Firewalls
• Cloud Computing
• Business Process Improvement
• Service Management
• Service Desk
• Service Desk Management
• Active Directory
• Windows Server
• IT Service Management
• Change Management
• Cobit
• Help Desk Support
• Customer Service
• Process Improvement
• Process Assessment
• Tipa Assessments
• IT Management
• Networking
• Devops
• Enterprise Architecture
• Incident Management
• Network Architecture
• Virtualization
• Business Process Design
• Heat
• Managed Services
• Cherwell
• Integration
• Configuration Management
• Business Continuity
• Cmdb