Mpendulo M.
Service Desk Analyst @Computershare
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WORK HISTORY
Service Desk Analyst @Computershare
Edinburgh City, GB
Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service interruptions by performing system installations, updates, and maintenance procedures.Preparing training manuals and FAQ materials for easy-access end-user guidance.Documenting processes and maintaining service desk records.Making recommendations to optimize IT performance and to prevent future problems.Collaborating with internal departments to ensure that IT needs are met.Keeping informed of advancements in IT.
EDUCATION
Churchill Boys High School
Ordinary Level, Computer and Information Sciences and Support Services
Celebration College
Business Management, Business
Speciss College
LCCI Marketing, Public Relations
Empretec Zimbabwe
Entrepreneurship, Entepreneurship Development
ABOUT MPENDULO M.
Reach out if it’s time your security solutions started talking.
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