Mansoor Pasha
Customer Service Manager at Novasep with expertise in process development.
- Role
- Customer Service Manager (after Sales) North & South Americas at Novasep
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
About Mansoor Pasha
At Novasep, as Customer Service Manager for over four years, supported North and South…
Experience
Customer Service Manager (after Sales) North & South Americas
Jul 2021 — Present · Philadelphia, PA, US
Novasep is a leading provider of services in the field of molecule production and purification for the life science industries, based on an unrivalled pool of specialized and differentiating technologies, and on fully committed teams.Responsibilities: Customer experience, Technical assistance, Pilot studies, Process development, commissioning, Supplier/customer relationship, marketing, business development, budgeting, market analysis and business development, sales strategy development, process design, system and consumable sales, service contracts with supplier and customer.• Developing strategy for emerging markets • Designing different revamping system, technical assistance programs to help existing and new customers in the best way possible. • Introducing the digitalization system which supports the reliability and efficiencies of the new and old (installed) system. Also • Introducing the continues improvement philosophy by implementing the Lean Six sigma approach in technical sale and customer service teams
Education
North Carolina Agricultural and Technical State University
Master of Engineering (M.Eng.)
2010 — 2014
North Carolina Agricultural and Technical State University
BS Bioprocess Engineering
2008 — 2010
Skills
- Continuous Improvement
- Cross-Functional Team Leadership
- Process Engineering
- Data Analysis
- Troubleshooting
- Quality Assurance
- Six Sigma
- Strategic Planning
- Analysis
- Manufacturing
- Microsoft Excel
- Engineering
- Matlab
- Process Improvement
- Validation
- Chemical Engineering
- Microsoft Office
- Powerpoint
- Gmp
- Fda
- Research
- Microsoft Word
- Capa
- Team Leadership
- Chemistry
- R
- Root Cause Analysis
- Leadership
- Teamwork
- Public Speaking
- Lean Manufacturing
- Customer Service
- Project Management
- Autocad
- Sop
- 5s
- Product Development
- Project Planning
- Quality Control
- Management
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