Michael Parsons
\"Compassion is an action word with no boundaries.\" - Prince
- Role
- Lead Genius at Apple
- Location
- Gloucester, MA, US
- LinkedIn followers
- 500 followers
About Michael Parsons
A motivated and driven career professional within the Leadership and Technical fields. I am obsessed with the customer experience, taking all feedback as an opportunity to learn and grow from. I am a tenured within retail and technical service/support, as those are the foundation for me providing transformational customer experiences. Seeking to expand those skill sets in an environment that fosters creativity and technological support for both the internal and external customer. As I developed early on in my career, if there\'s an answer I don\'t know the answer to, I don\'t turn the customer away, rather approach with a \"let\'s find out together\" mentality that showcases humility and trustworthiness.
Experience
Lead Genius
Aug 2011 — Present · Lynnfield, MA, US
Lead and manage the Genius team to ensure delivery of World Class Service. Maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. Use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. Also, educate team members about products, while independently keeping my own technical know-how up to date. With my customer service brilliance and empathetic nature, I provide Genius advice and support every day by repairing not only the product, but the relationship between Apple and it’s customers.
Education
Gloucester High School
High School Diploma
1999 — 2002
The New England Institute of Art
Associate's Degree, Audio Production
2002 — 2004
Skills
- Inventory Management
- Merchandising
- Ipod
- Video Editing
- Iphone
- Retail
- Customer Experience
- Iwork
- Itunes
- Computer Hardware
- Retail Sales
- Troubleshooting
- Sales
- Team Leadership
- Ilife
- Apple Certified
- Customer Service
- Keynote
- Visual Merchandising
- Social Media
- Mac Os
- Store Management
- Sound
- Management
- Technical Support
- Mac
- Employee Training
- Leadership
- Problem Solving
- Time Management
- Customer Satisfaction
- Training
- Loss Prevention
- Ios
- Os X
- Pos
- Driving Results
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