Mawaki Pakoupete

Support Engineer @Elastic

Paris, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

Support Engineer @Elastic

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FR

Working across multi-cultural and geographically distributed company, to ensure technical customer issues are serviced within our contractual SLAMaintaining strong relationships with customers for the delivery of technical supportTechnical troubleshooting in complex environment (Cloud & On-prem)Periodic meetings with clients to help them and advise on architecture and best practices.Continuous improvement, in terms of efficiency of support processes and customer satisfaction

SKILLS

Tcp/IpLinux ServerRed Hat LinuxFirewallsSécurité RéseauCyber-SecurityVirtualizationSecurity AuditTrainingVmware InfrastructurePentestingItil ProcessIT Service ManagementMysqlSiemOpen SourceTroubleshootingCCcnaWindows ServerLeadershipVcp6-DcvCommunicationShell ScriptingRhevCisco IseInternet Protocol Suite (Tcp/Ip)Network SecurityProject ManagementCloud InfrastructureOpenstackItilNetwork DesignStorage Area Network (San)OpenshiftCisco Systems ProductsNetworkingServersSystem DeploymentBash

ABOUT MAWAKI PAKOUPETE

Self-driven and self-motivated, result-oriented, multitask and prioritize. I like to…

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Mawaki Pakoupete — Support Engineer at Elastic in Paris, FR | Unifers