Michael P Hill

@Microsoft | Results-driven program manager | Expert in customer service and support program design and implementation

Role: Senior Specialist - Program & Project Management at LTIMindtree
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Michael P Hill

As a program manager with over 10 years of experience, I am passionate about ensuring…

Experience

Senior Specialist - Program & Project Management
LTIMindtree
Jun 2025 — Present · Bellevue, WA, US
Led cross functional, data driven initiatives to enhance support processes and reduce escalations for Microsoft. Translated operational challenges into measurable problems, delivering actionable insights through dashboards and KPIs. Collaborated with stakeholders to scope business problems, propose solutions, and drive execution. Developed Power BI dashboards, automated reporting, and visualized key performance indicators to inform decision making. Championed self-service improvements and built feedback loops with agents and customers to continuously refine programs.

Contact information

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Current company

LTIMindtree

IT Services and IT Consulting · 10K employees · LTIMindtree, Technology Tower. Gate No. 5, Saki Vihar Road, Powai, Mumbai, Maharashtra 400072, IN, Mumbai, MH, 400072, IN

LTIMindtree is a global technology consulting and digital solutions company that partners with enterprises across industries to reimagine business models, accelerate innovation, and drive AI-centric growth. Trusted by more than 700 clients worldwide, we use advanced technologies to enable operational excellence, elevated customer experiences, and long-term value creation. With a workforce of more than 86,000 talented and entrepreneurial professionals across over 40 countries, LTIMindtree — a Larsen & Toubro Group company — is dedicated to solving complex business challenges and delivering transformation at scale. LTIMindtree is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, ethnicity, nationality, gender, gender identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law. Please note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge candidates any registration fees or other fees for appearing in interviews or securing employment/internships. Candidates are solely responsible for verifying the credentials of any agency or consultant claiming to work with LTIMindtree for recruitment purposes. Please note that anyone relying on representations made by fraudulent employment agencies/consultant does so at their own risk. LTIMindtree disclaims any liability for loss or damage suffered as a result of such actions. For more info, please visit www.ltimindtree.com.

ltimindtree.com

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About Michael P Hill

Experience

Senior Specialist - Program & Project Management

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