Mary Bolduc
Service Manager
- Role
- Service Manager at Realm
- Location
- Westport, CT, US
- LinkedIn followers
- 500 followers
About Mary Bolduc
From her experience as General Inventory Manager, Alex is deeply familiar with compliance, inventory management, and operations procedures. She looks forward to continuing to learn in her new role as Service Manager for Realm in Norwalk, CT.
Experience
Service Manager
Jan 2026 — Present · Norwalk, CT, US
Team & Schedule Management Build and maintain daily/weekly/long-range schedules for field technicians and project teams. Forecast resource needs against project timelines and staffing availability. Track team productivity and confirm accurate time reporting.Service Operations & Triage Act as the primary liaison for service requests—monitor service inboxes/phones, triage tickets,dispatch the right resources, and follow through to resolution. Maintain and improve response time, first-time fix, and schedule adherence KPIs. Keep internal systems (tickets, calendars, timesheets, service logs) current and accurate.Client Communication & Proactive Care Provide clients with clear timelines, proactive updates, and next steps. Monitor client systems and address issues before they become problems. Reach out to existing clients for regular maintenance; coordinate proactive replacements ofconsumables/disposables (e.g, UPS/battery backups) and items with known QC lifecycles. Partner with Sales to grow service contracts and recurring maintenance programs.Cross-Functional CoordinationWork closely with Project Managers and Sales to balance new installations with service priorities. Provide weekly updates to leadership on scheduling status, staffing gaps, and bottlenecks;recommend solutions.
Education
University of Vermont
Bachelor of Science - BS, Elementary Education and Teaching
University of Vermont
Bachelor's degree, Elementary Education and Teaching
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