Kevin Smith
CX Leader | Self-Service and Automation | Senior Manager, Technical Program Management @ Coinbase | Customers First
- Role
- Senior Manager, Technical Program Management at Coinbase
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kevin Smith
15+ years experience in technical roles centered around CX, including telephony, analytics, and Workforce Management. Currently leading Self-Service and Automation at Coinbase, helping pave the way to bring the first 1 billion users onchain. Prior to Coinbase, I led CX Proactive Support and Planning for Shipping & Delivery Support @ Amazon, helping scale Amazon Logistics to be the second largest carrier in the US in ~7 years, delivering ~6 billion packages each year.Customers come first.
Experience
Senior Manager, Technical Program Management
Apr 2022 — Present
Education
Concord University
Business Administration
2006 — 2008
Marshall University
Graphic Design
2008 — 2010
Skills
- Leadership
- Lamp
- Mysql
- Customer Service
- Call Centers
- Customer Experience
- Training
- Graphic Design
- Amazon Web Services (Aws)
- Performance Management
- Management
- Web Development
- Project Management
- Team Leadership
- SEO Copywriting
- Operations Management
- Php
- Workforce Management
- Process Improvement
- Html
- Workflow Management
- Microsoft Office
- Microsoft Excel
- Business Workflows
- Workforce Planning
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