Mowgli David Stone

About Mowgli David Stone

With a Bachelors degree in Commerce & Accounting from St. Joseph\'s Degree & PG College, I have a strong background in business, finance, and taxation. I am passionate about helping customers achieve their sales goals and grow their businesses with cloud-based solutions. At Plivo, a leading provider of communication APIs for voice and SMS, I identify and qualify leads, prospect potential clients, and generate new business opportunities. I use Salesforce and HubSpot to manage and update the sales pipeline, track customer interactions, and provide feedback to the product team. I also leverage my chat and phone manner skills to conduct outreach through phone, email, and LinkedIn, and book demos for the sales team. I have completed multiple certifications in Salesforce, HubSpot, and Successful Negotiation, which have enhanced my sales and communication abilities. I enjoy working with a diverse and collaborative team at Plivo, where I can contribute to the company\'s vision and mission, and learn from the best in the industry. I am always eager to take on new challenges and opportunities to grow as a professional and as a person. I value customer satisfaction, continuous improvement, and innovation.

Experience

1. Senior Customer Success

   Washdoctors

   Feb 2025 — Present · Hyderabad, IN

   At Wash Doctors, I support the rollout and daily operations of Automate, our proprietary SaaS platform designed to help car valeting and detailing technicians manage their bookings, payments, and service packages efficiently.Key responsibilities- SaaS Onboarding & Support: Assist new technicians in setting up their booking systems, including service packages, pricing structures, and payment gateways- Technical Operations: Resolve daily user issues, troubleshoot platform-related problems, and ensure smooth functioning of Automate for end users- Performance Reporting: Generate and analyze monthly reports covering total bookings, revenue earned, customer engagement, and Google Ads spend and ROI- Customer Retention: Conduct outreach to customers who abandoned their bookings, converting warm leads into completed appointments via phone- Product Feedback Loop: Relay user pain points and feedback to the product team to inform platform improvements and feature enhancements.

Education

• ESB Business School, Reutlingen University

  Master of Business Administration, International Management

• St. Joseph's Degree & PG College

  Bachelor of Commerce - BCom, Accounting