Mountaga Tall
Technical Support Engineer @FIS
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WORK HISTORY
Technical Support Engineer @FIS
US
Lead and manage technical support projects from inception to completion, ensuring successful implementation and timely delivery- Collaborate with cross-functional teams to design and implement technical solutions, enhancing product performance and customer satisfaction- Resolve escalated technical issues, providing expert guidance to support representatives and ensuring a high level of customer service- Conduct in-depth troubleshooting and root cause analysis for complex systems, identifying and implementing effective resolutions- Serve as the main point of contact for key clients, maintaining strong relationships and addressing their technical concerns promptly- Develop and deliver technical training programs to support staff, enhancing their product knowledge and problem-solving capabilities.
EDUCATION
Franklin University
Master of Business Administration - MBA, Business Administration and Management, General
Franklin University
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Columbus State
Associate's Degree, Computer Engineering Technology/Technician, 3.5
Franklin University
Bachelor’s Degree, Information Technology, 3.7
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