Mounir El Ouartassi

Restaurant General Manager @Dana Hospitality

Montreal, QC, CA

Manage the daily operations, including front of house and back of house areas- Provide exceptional customer service and ensure guests are satisfied with their experience- Handle any issues and concerns that may arise from unsatisfied guests, and do so diligently and effectively- Conduct administrative duties, such as payroll, inventory management, and financial reporting- Ensure all food health and safety protocols are in place and are being followed by every team member- Play an active role in the restaurant’s marketing campaign efforts and promote the brand within the local community- Provide education and training to new hires and current employees- Conduct human resources tasks, such as recruiting and hiring, to fill restaurant staff positions

Institut de Technologie Hôtelière et Touristique d’Agadir - ITHTA - Maroc

Diploma

Institut Spécialisé de Technologie Appliquée Hôtelière et Touristique - ISTAHT

High School Diploma