Mounika Tula

About Mounika Tula

I’m a growth-focused Leader with 12+ years of experience building high-impact teams, scalable systems, and customer-first operations across global tech, e-commerce, and product companies.At Amazon, I was among the fastest-growing employees- taking on roles across Operations, Program Management, and Business Development and driving global expansion. I also led Diversity, Equity & Inclusion (DEI) initiatives and earned a leadership certification from Harvard, honing skills in critical thinking, executive presence, and strategic influence.At Kriyadocs, a SaaS platform in scholarly publishing, I led Customer Operations and GTM initiatives for global clients owning P&L, scaling a 300+ team, and aligning product onboarding, operations, and client success to deliver measurable outcomes.In 2025, I launched Avolve Business Solutions to support organizations scale with clarity and intent.Through Avolve, I partner with founders and CXOs to build:Business & Go-To-Market Strategy – Turning ideas into clear plans with measurable outcomesSales Development & Revenue Enablement – Building predictable, high-performing sales enginesCustomer Experience & Delight – Moving from reactive service to proactive value deliveryOperational Scalability – Creating systems that grow with you, not slow you downSuccession Planning – Mentoring and preparing the next generation of leadershipWhether scaling startups or transforming mature operations, I bring a balance of execution and vision—with a deep belief in purposeful growth.Let’s connect if you\'re scaling, pivoting, or building something bold.

Experience

1. Director of Operations

   Avolve

   Apr 2023 — Present · Chennai, IN

Education

• Careers for engineering students

  Bachelor’s Degree, Electrical and Electronics Engineering

  2009 — 2013

Skills

• Customer Service Associate
• Customer Relationship Management (Crm)
• Customer Service
• Team Management
• Team Leadership
• Customer Service Manager
• Leadership