Mounika Mote

About Mounika Mote

As a passionate and results-driven Information Technology Specialist, I bring a strong…

Experience

1. Application Analyst

   Rivers Casino Schenectady

   Mar 2025 — Present · Schenectady, NY, US

   As an Application Analyst, I specialize in managing, configuring, and optimizing enterprise applications to support seamless operations across complex IT environments. I serve as a critical liaison between end users and technology systems, ensuring applications are secure, efficient, and aligned with organizational goals.Key Responsibilities:Administer and configure enterprise applications, manage user permissions, and onboard new users via app imports.Evaluate, test, and implement new software while ensuring system compatibility and performance.Monitor system health and performance across Active Directory, MSSQL servers, file servers, SAN, VOIP, and other infrastructure components.Troubleshoot complex application and system issues, identify root causes, and implement sustainable solutions.Maintain and update documentation, procedures, and system configuration for consistency and compliance.Deliver user training and support for software rollouts, upgrades, and system changes.Collaborate with cross-functional IT teams to drive system enhancements, software deployment, and infrastructure upgrades.Support helpdesk operations, ensuring timely resolution of incidents and service requests.Lead or assist in project planning, execution, and documentation, ensuring alignment with business and compliance standards.Stay up-to-date with emerging technologies and security protocols to recommend innovative IT solutions.

Education

• University at Albany

  Masters degree, Computer Science

• CMR Group Of Institutions

  Bachelor of Technology - BTech, Information Technology

  2017 — 2021