Mounika Vasireddy
Network Operations Center Engineer @ DISH Network | Master’s in IT
- Role
- Network Operations Center Engineer at DISH TV
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Mounika Vasireddy
DISH Network benefits from a skilled NOC Engineer managing incident lifecycles, ensuring…
Experience
Network Operations Center Engineer
Jun 2023 — Present · Denver, CO, US
Acted as an Incident Manager, driving operational stability, handling escalations, and ensuring seamless incident lifecycle management.• Owned end-to-end incident lifecycle in the NOC, from detection to resolution, ensuring incidents were logged, categorized, prioritized, and closed in compliance with SLA/OLA.• Created and followed up on incidents in Service Now (SNOW).• Initiated Remedy tickets to escalate substantial service-affecting issues to vendors.• Chaired bridge calls / major incident calls during service-impacting issues, driving quick recovery and assigning responsibilities across technical teams.• Performed impact analysis for each incident, validating severity and business impact before escalation to leadership and vendor partners.• Monitored SLA compliance in real-time, proactively escalating when risks of breach were identified.• Coordinated with Problem Management teams to hand over repeat or chronic incidents for RCA and long-term remediation.• Managed shift handovers to ensure incident continuity and accurate knowledge transfer between NOC teams.• Trained and mentored NOC engineers on IM processes, escalation protocols, and effective communication during outages.Backend Automation Engineering (IBM Watson & Forward Networks)• Worked as a backend UAT engineer, validating automation tools (IBM Watson and Forward Networks) before integration into the NOC.• Designed and executed test cases to validate workflow automation, ticket creation, and predictive incident detection within IBM Watson AIOps.• Validated incident automation workflows, ensuring predictive alerts in Watson triggered ServiceNow tickets with correct severity, categorization, and ownership.• Leveraged Forward Networks’ digital twin to simulate changes, validate configs, and ensure compliance before deployment.• Used Forward Networks to model failover scenarios, helping NOC engineers proactively identify risks in 5G O-RAN & core traffic flows.
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