Mounika Sagala
Senior Software Engineer @Tech Mahindra
Signup · Get unlimited contacts
WORK HISTORY
Senior Software Engineer @Tech Mahindra
Client Assistance & Support: Provided expert support to clients by addressing inquiries, troubleshooting technical issues, and offering guidance on campaign setup and management, ensuring a seamless user experience.Campaign Management: Assisted clients in creating, configuring, and optimizing advertising campaigns, including budget allocation, targeting, and bidding strategies to drive campaign success and maximize ROI.Performance Analysis & Reporting: Analyzed campaign performance data, identified trends, and generated detailed reports. Delivered actionable insights and recommendations to clients to enhance campaign effectiveness and achieve marketing objectives.Training & Education: Educated clients on Microsoft Advertising tools and best practices through one-on-one sessions, webinars, and workshops. Empowered clients to utilize platform features effectively for optimal results.Technical Support: Guided clients through platform functionalities, resolved usability issues, and reported bugs or system issues to the technical team for prompt resolution.Account Management: Supported the setup and configuration of new advertising accounts, performed regular account reviews, and ensured all account activities were aligned with client objectives and expectations.Communication & Collaboration: Maintained regular communication with clients to ensure their needs were met, collaborated with sales, technical support, and product development teams to address client feedback and improve service delivery.Knowledge Maintenance: Stayed current with industry trends, platform updates, and best practices to provide clients with the most relevant and effective advertising solutions.Compliance & Policy Adherence: Ensured client campaigns complied with Microsoft Advertising policies and guidelines, addressing any compliance issues and providing corrective actions when necessary.Stayed updated on industry trends, platform updates, and advertising best practices.
EDUCATION
Sree vidyanikethan engineering college
Bachelor of Technology
ABOUT MOUNIKA SAGALA
Based in India · Open to relocation to Dubai · Available…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.