Mounika Regalagunta
L1 Engineer - Help Desk @Emizo Solutions Pvt Limited
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WORK HISTORY
L1 Engineer - Help Desk @Emizo Solutions Pvt Limited
Working as an L1 Help Desk Engineer providing first-level technical support to end users in a corporate environment. Managing incident and service request tickets through ticketing tools while ensuring SLA compliance ⏳. Troubleshooting hardware, software, network, and system-related issues efficiently. Providing remote desktop support and coordinating with L2/L3 teams for complex issue resolution 🤝. Handling user account management, password resets, and system configurations. Performing system installations, software deployments, and basic network troubleshooting. Maintaining proper documentation of incidents and preparing daily reports to ensure smooth operations.
EDUCATION
DVR & DR.HS MIC COLLEGE OF TECHNOLOGY
Bachelor of Technology - BTech, Computer Software Engineering
ABOUT MOUNIKA REGALAGUNTA
Hello! I\'m Mounika Regalagunta, an aspiring QA Engineer blending software development skills with a passion for quality assurance — straight from the tech-driven city of Hyderabad. My journey in Computer Science has equipped me with a dual edge: to build and test with precision 🧪. My technical toolkit includes Python, Java, HTML/CSS, JavaScript —anchored by real-world projects that demonstrate my development and testing strengths. From leading an ML-based predictive model 🤖 in Crypto Predict 360 to automating routine updates with n8n workflows, I enjoy solving problems with innovation and efficiency. I’ve gained practical exposure through internships in Salesforce Development and AWS Data Engineering, which helped me build scalable and high-performing solutions. Looking to ensure software excellence and drive impact through innovation? Let’s connect and take quality to the next level!
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