Mounika Mukkamala
Lead Solution Advisor @Deloitte
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WORK HISTORY
Lead Solution Advisor @Deloitte
Hyderabad, IN
EDUCATION
Vivekananda High School
SSC
Sri Chaitanya College of Education
Intermediate
KL University
Bachelor of Technology - BTech, Computer Science
ABOUT MOUNIKA MUKKAMALA
ServiceNow Developer with 5+ years of experience in designing, developing, and implementing enterprise solutions on the ServiceNow platform. Proficient in ServiceNow ITSM, ITOM (Basic), Integrations, and Order Management for Telecommunications. Hands-on experience in implementing Virtual Agent powered by GenAI to enhance user engagement and automate support interactions. I am skilled in developing Custom Applications and implementing complex Flow Designer use cases for process automation. Worked on the transition from legacy Workflows to Flow Designer, redesigning and optimizing existing automation processes for improved maintainability, scalability, and alignment with latest ServiceNow best practices. Experienced in team handling, ensuring adherence to Response and Resolution SLAs while maintaining strong client satisfaction.
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