Mounika Kallam
Health Informatics Professional/eClinical Works Analyst/Ex-LabCorp/Clinical Publishing Coordinator/Mentor/Global Study Operations/Project Management
- Role
- Patient Engagement Specialist at Sanofi
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mounika Kallam
Hello there, I am Healthcare and pharmaceutical operations professional with 4+ years of…
Experience
Patient Engagement Specialist
Aug 2025 — Present · Denton, TX, US
Manage high-volume inbound and outbound patient onboarding calls, delivering personalized support and facilitating seamless care coordination. • Build trust with patients through empathetic communication and omnichannel engagement, improving adherence to care plans and activation rates. • Schedule and coordinate medical appointments across interdisciplinary care teams (nephrologists, nurse care managers, social workers, dieticians, etc.), ensuring timely access to care. • Guide patients through Health Risk Assessments (HRA), ensuring providers receive accurate and complete pre-visit data. • Document patient interactions and engagement activities in EHR and CRM platforms to maintain accurate records. • Collaborate with clinical and administrative teams to streamline workflows, enhance scheduling efficiency, and improve contact center operations. • Support patient engagement initiatives aligned with organizational goals in clinical quality, operational excellence, and patient satisfaction.
Education
St.Ann's English Medium School
Ssc
Hindu College of Pharmacy
Bachelor of Pharmacy - BPharm, pharmacy
2016 — 2020
Governors State University
Master's degree, Health Informatics
Narayana Junior College - India
Bi.P.C, Intermediate
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