Mounika Jampal

Experience

1. Senior System Engineer

   AT&T

   Oct 2023 — Present · Chicago, IL, US

   Installed and Configured application, Skilled in Active Directory management, including user identity and access management, single sign-on and multi-factor authentication for enhanced security. • Experienced in deploying and troubleshooting MS Outlook Office 365 and MS Office applications such as Excel, Teams Word, PowerPoint services, including Exchange Online, SharePoint Online, and Microsoft Teams, to facilitate collaboration and productivity in the cloud. Creating a standardized image with the operating system, drivers, application and configuration. • And also, will troubleshoot a computer that won\'t boot up like a blue screen error. • Will resolve the network connectivity issue on a desktop. • Creating the basic article is a documentation that answers a frequently asked question or provides the instruction for solving a problem that customers commonly run into. • Provide frontline platform support to clients. • Resolve technical issues quickly and efficiently. • Collaborate with internal teams to enhance the client experience. • Creating tickets though calls and emails, will resolve the issue and close the tickets. • Provided the access to multiple applications, Creating the account, password reset, Security group creation and few applications account creation and password reset and modification has been done.