Mounick Karnam Mohan Babu
Operations Manager @Cosmos Surfaces
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WORK HISTORY
Operations Manager @Cosmos Surfaces
Led operational improvements at Cosmos Surfaces, resulting in enhanced efficiency and cost reduction. Implemented process changes to streamline operations and reduce costs. Conducted sales meetings to drive sales growth and enhance customer satisfaction. Managed various departments to ensure smooth operations and optimize processes. Increase the customer purchase rate by creating a proper escalation process for customer success issues. Conduct sales meetings with territory sales managers to cater to the customer requirements, ensure customers get value for their trust in the products Align Customer service,sales marketing to increase customer satisfaction and retention. Hire warehouse personnel, and front desk customer representatives and train operations associate front desk representatives to cater to the operational duties and meet and exceed operational needs of the warehouse. Make sure the west locations\' demands are met by working with dispatchers, truckers brokers. Maintain End-to-end transparency shared with Location managers to get them the exact ETA of the truck deliveries to meet their customers\' demands. Plan deliveries for the customers with maximum efficiency by optimally using the resources and lessening unnecessary wastage. Making sure trucks are scheduled with the best market rates and least transit time to reach the west locations on time. Make sure OSHA compliance are followed and the warehouse team follows rules and write up employees who don\'t follow the rules, reporting all workplace injuries and keeping proper record of the same.
EDUCATION
The University of Texas at Arlington
Master's degree Graduate, Industrial Engineering
Global Academy Of Technology
Bachelor of Engineering - BE, Mechanical Engineering
ABOUT MOUNICK KARNAM MOHAN BABU
I am a results-driven operations leader with a unique background that bridges the gap between technical engineering and global supply chain strategy. With a B.S. in Mechanical Engineering and a Master’s in Industrial Supply Chain Management, I view operations through an end-to-end lens—from the precision of the manufacturing floor to the complexities of multi-site distribution.My leadership philosophy is built on accountability and growth. I believe in:Radical Candor: Addressing uncomfortable conversations early to maintain team health.Empowerment: Coaching privately and celebrating wins publicly to build a culture of credit.Decisive Action: Stepping up as a final decision-maker to drive projects to completion.I specialize in optimizing inventory systems, leading cross-functional teams (Warehouse, Sales, and CS), and ensuring operational capacity consistently meets aggressive revenue targets.
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