Moumita Bapari
Customer Success Leader | Driving Enterprise Growth & Retention | SaaS Account Management | Relationship Builder | Empowering Clients With Data & Insights
- Role
- Senior Customer Success Manager at SMS-Magic
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Moumita Bapari
With over 10 years of experience in customer success management, I currently serve as Senior Customer Success Manager at SMS-Magic, where I oversee a portfolio of 100 SMB and small mid-market accounts with a combined ARR of approximately USD 3 million. My focus is on driving customer retention, managing renewals, mitigating churn, and identifying growth opportunities through data-driven strategies and cross-functional collaboration. I excel in implementing account health scoring, conducting QBRs, and leading onboarding and product training programs to enhance customer value and feature adoption. By leveraging tools like Salesforce and Power BI, I analyze usage data and campaign performance to develop insights that inform account strategies and shape product improvements. My mission is to enable long-term client success and foster mutual growth.
Experience
Senior Customer Success Manager
Feb 2025 — Present · Pune, IN
Managed end-to-end revenue and retention for a portfolio of 100 SMB / small mid marketaccounts; portfolio ARR ~USD 3 million; accountable for renewals, expansion and churnprevention.• Implemented health scoring, QBRs and executive touchpoints to prioritize at risk accounts andsurface expansion opportunities.• Partnered with Sales, Product and Finance to execute cross-sell/up-sell campaigns and alignpricing/packaging for named accounts.• Led onboarding and product training programs to accelerate time-to-value and improve featureadoption.• Analyzed usage and campaign performance using Salesforce and Power BI; synthesized insightsfor account strategies and product feedback
Education
Greater Kolkata College of Engineering and Management (GKCEM), Baruipur
Bachelor of Technology (B.Tech.), Computer Engineering
2012 — 2016
Symbiosis Institute of Business Management, Pune
Executive MBA, Major: IT Analytics and Minor: Operations & Supply Chain Management
Taki House Govt Spon Girls High School
10+2, Science
2002 — 2012
Skills
- Public Speaking
- Java
- C
- Html
- Photoshop
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Teamwork
- Microsoft Word
- Social Media
- English
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