Moumita Das
Product Manager @HDFC | MBA - SIMS ’23 (Marketing) | Ex-Teacher GIIS | Artist | Japanese-Language Proficiency Test (N4) Certified | Currently pursuing JLPT N3
- Role
- Product Manager at HDFC Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Moumita Das
Product Manager with experience in FASTag, Consumer Durable Loans, and BNPL. Skilled in resolving high-volume customer issues, driving product improvements, and ensuring regulatory compliance. Delivered 18% MoM loan growth, 44% sales uplift, and led Credit on UPI journey and launch strategy in collaboration with NPCI.
Experience
Product Manager
May 2023 — Present
FASTag – Product & Customer Experience• Handled and resolved 400+ customer queries, complaints, including RBI Ombudsman cases weekly as part of the product team, maintaining a 90%+ first-contact resolution rate and a customer satisfaction score above 85%.• Drove end-to-end product enhancements through cross-functional collaboration with engineering, design, marketing, and ops teams.• Ensured 100% compliance with NPCI and RBI Master Directions by aligning product changes across tech, legal, and regulatory teams.• Analyzed customer data to identify journey-level pain points, enabling product fixes that cut repeat complaints by 15%.Merchant Strategy – Consumer Durable Loans• Managed acquisition and engagement of 5+ merchants across electronics and lifestyle, driving 18% month-on-month disbursal growth by streamlining merchant onboarding, loan processing workflows, and promotional financing schemes.• Successfully negotiated terms and improved market positioning, resulting in a 44% increase in sales.Buy Now, Pay Later – Credit on UPI• Designed end-to-end customer journey for Credit on UPI, optimizing onboarding, consent, and repayment flows in collaboration with NPCI and internal stakeholders.• Led go-to-market strategy, including in-app promotions, merchant education, and campaign rollouts to drive awareness and early adoption.
Education
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Marketing
2021 — 2023
Kendriya Vidyalaya
KV Air Force Station Gorakhpur, 10th, General
2011 — 2012
Amity University Mumbai
Bachelor of Science, Biotechnology
2016 — 2019
Kendriya Vidyalaya
Kendriya Vidyalaya MEG & Centre Bangalore, Science
2013 — 2014
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