Moulika Kalepu
Specialist @ HCLTech | IT Service Operations | Incident & Escalation Management | SLA & Stakeholder Management |
- Role
- Specialist at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Moulika Kalepu
Working as a Specialist at HCLTech with over 5 years of experience in IT service operations, escalation management, and cross-functional coordination across global enterprise environments.My work focuses on managing high-severity incidents, ensuring SLA compliance, and driving service excellence across hybrid delivery models. I collaborate closely with stakeholders, vendors, and distributed teams to resolve complex issues efficiently.Over the years, I have contributed to process improvements that enhanced operational efficiency and customer satisfaction through structured execution and clear communication.I hold a Bachelor’s degree in Design and Computing from BITS Pilani, which complements my industry experience with strong systems thinking, documentation practices, and analytical skills.I am motivated to grow as an IT operations professional and contribute to scalable, reliable service ecosystems.
Experience
Specialist
Mar 2026 — Present · Nagpur, IN
Education
Sri Gayatri Junior College
Intermediate, MPC (Maths, Physics & Chemistry)
Birla Institute of Technology and Science, Pilani
Bachelor of Science - BS, Design and Computing
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