Mostak Hossain

Technical Support Engineer Oim @U.S. Department Of Energy Doe

US

Provided comprehensive technical support for desktop systems, including software installation, hardware troubleshooting, and network connectivity issues for end-users.Managed and maintained user accounts, permissions, and active directory settings within the Windows and macOS environments.Diagnosed and resolved issues related to operating systems, applications, printers, and peripheral devices in a timely manner to minimize downtime.Delivered remote and on-site support to over 200 employees across multiple departments, ensuring minimal disruption to business operations.Supported software rollouts, upgrades, and patch management to keep systems secure and efficient.Created and maintained detailed documentation for troubleshooting steps, solutions, and system configurations, enhancing team efficiency.Delivered dedicated IT support for C-suite executives, including VPs and SVPs, ensuring smooth operation of their workstations, mobile devices, and critical software.Acted proactively to anticipate and resolve potential technical issues, minimizing disruptions to high-level executives’ schedules.Coordinated with internal and external vendors to manage software/hardware procurement, ensuring that all technology met the executives’ needs.Provided secure and efficient remote support, ensuring executives had access to necessary resources during travel or off-site meetings.