Mostafa Mohtadi
Contact Center Agent - Resolution Specialist @Costco Wholesale
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WORK HISTORY
Contact Center Agent - Resolution Specialist @Costco Wholesale
Ottawa, ON, CA
Management and resolve members complaints• Sell products and place customer orders in the computer system• Identify and escalate issues to supervisors• Responding to customer queries in a timely and accurate way via email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. • Provide product and service information to customers• Research required information using available resources such as Oracle, OMS, AS400, CRM, ECM and CSR.• Research, identify, and resolve customer complaints using applicable software• Process orders, forms, and application• Route calls to appropriate resources• Document all call information according to standard operating procedures• Recognize, document, and alert the management team of trends in customer calls• Follow up customer calls where necessary• Complete call logs and reports• Other duties as assigned
EDUCATION
Abdul Hadi Debs Vocational & Technical Center
BT1- BT2- BT3 Electronics, Electrical, Electronics and Communications Engineering
SUNY Empire State College
Bachelor of Science (BS), Management Information System, general
American University of Science and Technology
"BS", Management Information Systems, General
SKILLS
ABOUT MOSTAFA MOHTADI
I am an IT Support operator with 6+ years of experience in IT field and customer services. I have a strong ability to work effectively under high pressure environment with tight deadlines. I’m passionate about this role because it challenges me to find creative solutions to complex problems. The opportunity to work with team members from all departments within an agile environment enables me to collaborate and find the best solutions.
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