Moses Peraza
Sr. Director Professional Services| B2B & B2C Customer Success| Net Promotor Score 80+ | People & Culture Leader | Driving Continues Improvement
- Role
- Sr Director, Professional Services at Solera Holdings, LLC.
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Moses Peraza
Dedicated and passionate operations leader with extensive experience leading large and diverse teams in Technical Support, Customer Service, and Operations. My focus areas are Employee Satisfaction and Engagement, Process Improvement/Optimization, Training, CSAT, Insourcing/Outsourcing, and Cost Reduction. Partners with executive leadership to develop comprehensive understanding of corporate goals and drive departmental performance to support them.
Experience
Sr Director, Professional Services
Nov 2022 — Present
Skills
- Vendor Management
- Time Management
- Quality Assurance
- Leadership
- Customer Satisfaction
- Training
- Team Leadership
- Customer Relationship Management (Crm)
- Performance Management
- Crm
- Process Improvement
- Problem Solving
- Customer Service
- Customer Experience
- Call Centers
- Business Development
- Customer Relations
- Business Process Improvement
- Customer Service Management
- Coaching
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.