Moses Osinowo

Information Technology Help Desk Technician @Kaiser Permanente

Proficient in diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals. Skilled in providing remote and support to end-users. Familiarity with operating systems such as Windows and Mac OS. Strong problem-solving abilities with a commitment to delivering timely and effective solutions. Excellent communication and interpersonal skills for addressing user needs and concerns. Diligent in maintaining detailed records of support requests and resolutions. Provided responsive technical support to end-users via phone, email, and in-person, ensuring prompt issue resolution. Diagnosed and resolved hardware and software problems on desktops, laptops, printers, and other IT equipment. Installed, configured, and maintained software applications and operating systems. Collaborated with senior technicians to troubleshoot complex technical issues and escalate problems as needed. Assisted in user training sessions to improve their technical knowledge and self-help capabilities. Utilized ITIL principles to manage and prioritize support requests, ensuring efficient incident and problem resolution. Maintained accurate records of support requests, resolutions, and inventory management. Participated in the enhancement of IT support processes and procedures.