Emily Moser
Lead Ux Researcher @Starbucks
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WORK HISTORY
Lead Ux Researcher @Starbucks
Engaged in a cross-collaborative effort with members of 5+ teams to restructure and redesign thedrive thru menu experience- Identified major pain points in the menu, including mismatches with customer expectationsleading to in-person cart abandonment- Collaborated cross-functionally to create clear and persuasive insights and research-backeddesign principles for a nation-wide live studyCustomer pillar lead researcher, including the digital and in-store experience, resourcing, vendor management, and hiring processes- Led the research planning, roadmapping, study prep and reporting, and was the researchauthority for the new Starbucks app redesign- Acted as the go-to contact for all research scoping questions, roadmapping, and resourcingacross 3 portfolios and 21 product managers- Ensured coverage on all high-impact customer products by recommending resourcing for morejunior researchers on the team- Managed vendor relationships with research tooling companies and supervised external reportsto ensure qualityMentored junior researchers, improving team skills in research methodologies, reporting, andstakeholder management
EDUCATION
DePaul University
Bachelor of Science (BS), Interactive & Social Media, Development Concentration, College of Computing & Digital Media
DePaul University
Bachelor of Science (BS), Interactive and Social Media, Concentration: Development, College of Computing & Digital Media
SKILLS
ABOUT EMILY MOSER
I love interviewing experts who are genuinely passionate about the product they\'re using.
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