Emily Moser

About Emily Moser

I love interviewing experts who are genuinely passionate about the product they\'re using.

Experience

1. Lead Ux Researcher

   Starbucks

   Feb 2026 — Present

   Engaged in a cross-collaborative effort with members of 5+ teams to restructure and redesign thedrive thru menu experience- Identified major pain points in the menu, including mismatches with customer expectationsleading to in-person cart abandonment- Collaborated cross-functionally to create clear and persuasive insights and research-backeddesign principles for a nation-wide live studyCustomer pillar lead researcher, including the digital and in-store experience, resourcing, vendor management, and hiring processes- Led the research planning, roadmapping, study prep and reporting, and was the researchauthority for the new Starbucks app redesign- Acted as the go-to contact for all research scoping questions, roadmapping, and resourcingacross 3 portfolios and 21 product managers- Ensured coverage on all high-impact customer products by recommending resourcing for morejunior researchers on the team- Managed vendor relationships with research tooling companies and supervised external reportsto ensure qualityMentored junior researchers, improving team skills in research methodologies, reporting, andstakeholder management

Education

• DePaul University

  Bachelor of Science (BS), Interactive & Social Media, Development Concentration, College of Computing & Digital Media

  2011 — 2015

• DePaul University

  Bachelor of Science (BS), Interactive and Social Media, Concentration: Development, College of Computing & Digital Media

  2011 — 2015

Skills

• Research
• C++ Language
• Visual Studio
• Market Research
• Social Networking
• Human Computer Interaction
• Customer Service
• Video Games
• C++
• Game Programming
• Usability Testing
• Social Media
• Wordpress
• Microsoft Office
• Photoshop
• Microsoft Word
• Video Editing
• Premiere
• Html 5
• User Experience
• Public Speaking
• Powerpoint
• Microsoft Excel