Morwan Hassan
Deputy Manager-germany @VFS Global
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WORK HISTORY
Deputy Manager-germany @VFS Global
Berlin, DE
EDUCATION
University of Science and Technology
Bachelor of Science - BS
Brandenburg University of Technology
Master of Science - M.Sc
ABOUT MORWAN HASSAN
As a Deputy Manager at VFS Global, the world\'s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, I oversee the operations and service delivery of the visa application centers across Germany. With over 10 years of experience in the outsourcing and offshoring industry, I have developed strong skills in customer service, intercultural communication, project management,Finance and innovation management. My mission is to ensure the highest standards of quality, efficiency, and security for the visa applicants and the client government. I have successfully managed multiple projects to improve the operational processes, enhance the customer experience, and implement new technologies and solutions. For example, I led the launch of the online appointment booking system, the introduction of the biometric verification system, and the optimization of the workflow management system. I am passionate about finding innovative ways to solve problems, deliver value, and create positive impact.
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