Morton Stanton
IT Service Delivery Manager @JT Group Limited
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WORK HISTORY
IT Service Delivery Manager @JT Group Limited
JE
Managed end-to-end IT Service Desk delivery, acting as senior escalation point to resolve complex technical issues. • Built and led a high-performing service desk team and managed third-party suppliers to meet evolving business needs. • Ensured SLAs and quality standards were consistently achieved through proactive monitoring and continuous improvement initiatives. • Conducted regular service reviews with external providers, driving improvements and maintaining strong working relationships. • Defined and enforced robust internal control practices for privileged access, change management, and user life- cycle processes. • Served as primary IT contact for audits, coordinating responses and maintaining readiness to deliver flawless compliance outcomes. • Applied ITIL best practices and leveraged ServiceNow (or similar platforms) to optimise service delivery processes. • Directed and coached technical teams, fostering capability growth and operational excellence.
SKILLS
ABOUT MORTON STANTON
Highly accomplished Service Desk Manager with extensive experience in both in-house and managed services environments. Adept at implementing ITIL aligned processes and best practices to enhance customer experience and service levels. Identifying key strengths and development areas in the workforce, empowering engineers to reach their full potential, resulting in a highly motivated and efficient service team.
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