Karen M.
Senior IT & Transformation Leader | AI Strategy | Cloud Modernization
- Role
- Director, Global IT at Hitachi Vantara
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Karen M.
I turn complexity into clarity and ideas into action.With 20+ years leading technology, operations, and transformation initiatives across global enterprises, I specialize in connecting strategy, systems, and people to drive measurable business impact. From B2B & B2C to financial services, my passion is helping organizations evolve building modern architectures and AI ready cultures that actually work.At Hitachi Vantara, I’ve been leading digital and AI transformation programs that touch users, unified customer success data across the enterprise, and reimagined how teams collaborate. My approach blends strategic foresight with hands on delivery because progress doesn’t happen in PowerPoints, it happens in execution.Core Strengths• Enterprise IT Leadership & Transformation (Salesforce, Data Cloud, Service Cloud Voice, Virtual Remote Assist, Google Vertex.ai)• AI Enablement & Workforce Upskilling Programs• Cross-Functional Collaboration (Sales, Services, Marketing, Partnerships, Product)• Knowledge & Customer Experience Strategy• Vendor Management, Budgeting & Program Delivery• Team Empowerment, Mentorship & Innovation CultureI’m known for rolling up my sleeves, simplifying the complex, and keeping projects and people moving in the same direction. Whether it’s migrating legacy systems, driving adoption of AI solutions, or mentoring future leaders, I bring clarity, curiosity, and commitment to every challenge.
Experience
Director, Global IT
Aug 2023 — Present · Sunnyvale, CA, US
As a dynamic professional at Hitachi Vantara, I\'ve been instrumental in driving digital transformation and laying the groundwork for our cutting-edge AI initiatives. My contributions have been pivotal in enhancing our technological infrastructure and fostering a culture of innovation:Key AchievementsSalesforce TransformationSpearheaded the migration of 5,500 users from Salesforce Classic to Lightning, significantly improving user experience and productivity.Implemented Gainsight, boosting our customer success capabilities.Knowledge ManagementSuccessfully deployed Upland RightAnswers, streamlining our knowledge article access and sharing processes.Event ManagementImplemented Bizzabo, revolutionizing our approach to event planning and execution.AI ReadinessInitiated and co-led an upskilling program for our entire Salesforce team, focusing on AI skills to prepare for future technological advancements.Fostered cross-functional collaboration by partnering with sales, services, marketing, partnerships, and product teams to ensure alignment on our AI strategies.MentorshipActively mentored colleagues during our company hackathon, promoting innovation and skill development.These initiatives have collectively established a robust foundation for Hitachi Vantara\'s ongoing AI endeavors, positioning us at the forefront of technological innovation in the industry. My role continues to evolve as we explore new frontiers in AI, leveraging solutions to drive transformative outcomes for our business and clients
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