Mo R.

Commercial Implementation Engineer @Dexory

Wallingford, GB

As a Deployment Engineer, I played a crucial role in delivering cutting-edge solutions to customers, working closely with both commercial and engineering teams to ensure seamless sales and integration processes. My responsibilities included- Acting as the primary customer contact for the deployment and installation of hardware and software platforms- Coordinating with customers to schedule and oversee delivery, installation, and integration of products, covering mechanical, electrical, software, and network services- Conducting on-site installations, including system setup, configuration, calibration, and troubleshooting- Developing and maintaining comprehensive documentation for installation, deployment, operations, and troubleshooting for both customers and internal teams- Providing ongoing technical support to customers, ensuring smooth deployment processes and swift issue resolution.This role allowed me to leverage my technical expertise and problem-solving skills to drive successful product implementations while fostering strong customer relationships.