Morna Florack
Product Owner and Team Lead Omni Channel @Consors Finanz BNP Paribas
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WORK HISTORY
Product Owner and Team Lead Omni Channel @Consors Finanz BNP Paribas
Duisburg, DE
In my role as Product Owner and Team Lead Omni Channel at Consors Finanz BNP Paribas in Duisburg, Germany, I lead a dynamic team to optimize the telephony platform and enhance customer experiences across digital and phone channels. By implementing innovative strategies and streamlining processes, we strive to improve customer satisfaction and engagement.
EDUCATION
FH Aachen University of Applied Sciences
Dipl.-Ing. (FH)
Fachhochschule Remagen (ZFH Koblenz)
Master of Business Administration - MBA
SKILLS
ABOUT MORNA FLORACK
The usage of AI and the digital transformation are the outstanding innovations of our time. I am committed to actively shaping it and enabling automation in the contact center, improving customer contact and supporting agents with artificial intelligence. A deep understanding of speech technology, AI and biometric processes and their use for the benefit of the customer is my foundation.
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