Moris Aguirre

Technical Support Specialist @Hyosung - North America

Managed the Cencon locking system for over 250 ATMs across multiple financial institutions, ensuring secure and compliant access control. • Responded to and resolved 98% of Cencon lock-related service calls within SLA timeframes, minimizing downtime and customer impact. • Generated and managed over one-time-use Cencon codes monthly, maintaining strict adherence to security protocols and access logs. • Collaborated with field technicians and bank personnel to coordinate secure access for cash replenishment and service, reducing errors by 35%. • Conducted regular audits and reconciliations of lock usage and access reports, contributing to zero security breaches during tenure. • Trained new team members on Cencon policies and software usage, improving onboarding efficiency by 25%.