Morgen Gallo
Strategic Implementation Professional | 10+ years of building strong client relationships | Problem solving enthusiast
- Role
- Director of Implementation at Thought Industries
- Location
- Beverly, MA, US
- LinkedIn followers
- 500 followers
About Morgen Gallo
With a strong background in SaaS and education technology, I specialize in implementation consulting, project management, and team leadership. My expertise spans process optimization, client success, and cross-team collaboration.
Experience
Director of Implementation
Oct 2023 — Present · Boston, MA, US
Led a distributed team of implementation consultants in onboarding customers, enhancing team efficiency and client satisfaction- Coached team members on best practices for onboarding delivery and strategize to provide tailored solutions for client needs- Collaborated cross-functionally to develop a system of mapping customer configurations in order to gather data and feed insights back into the Product, CX and Marketing teams- Acted as an escalation point for customer issues, resetting expectations and realigning teams to address project priorities.
Education
Boston University
B.A, Print Journalism; French
New England Institute of Art
Certificate in Website Development & Design
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