Morgan Woxland

About Morgan Woxland

Product Operations & GTM Enablement Leader with 25+ years of experience defining and…

Experience

1. Senior Systems Analyst, Device Product Management

   Starbucks

   Jan 2023 — Present · Seattle, WA, US

   Product Ops + Internal Device Strategy - Led high-impact initiatives to improve reliability, efficiency and scalability of technology solutions focused on internal client computing and collaboration initiatives across stores in the US and Canada. Directed cross-team execution of app deployments, investigations into break/fix root causes and drove initiatives without disrupting business operations. Promoted SAFe methodology to prioritize work intake and refinement of user stories. Ensured vendor compliance to support SOWs & SLAs. Partnered with IT, Engineering, Supply Chain, Sales Operations and other business functions to identify process gaps and optimize field deployments. Authored KBAs, user guides, and service playbooks to secure business continuity.Selected accomplishments:• Strengthened vendor accountability and compliance by identifying and correcting billing misalignment, resulting in process re-education and restoring proper cost routing, which improved equipment replacement rates• Defined the mobile device strategy for Roasteries and Distribution Centers across North America, identifying high-impact use cases and setting stakeholders up for success with a scalable deployment roadmap.• Designed and implemented a self-service solution for app development teams, eliminating manual workflows, accelerating fulfillment, and reclaiming 2+ hours per request.• Established a data-driven incident reporting framework to surface recurring break/fix issues and influenced senior leadership and teams - enabling proactive improvements to device protection and reducing downtime.• Partnered with OEMs to co-author operational guidelines for equipment handling, driving a 5% reduction in damage-related incidents and lowering logistics costs

Skills

• Sales Operations
• Strategy
• Consultative Selling
• Program Management
• Wireless Technologies
• Mobile Technology
• Project Management
• Leadership
• Marketing
• Wireless
• Product Management
• Mobile Communications
• Go-to-Market Strategy
• Crm
• Telecommunications
• Product Development
• Analysis
• Usability Testing
• Mobile Applications
• Business Process
• Team Leadership
• Vendor Management
• Competitive Analysis
• Customer Experience
• Team Building
• Management
• Customer Journey Mapping
• Process Improvement
• Usability
• New Business Development
• Strategic Planning
• Wearables
• Solution Selling
• Business Planning
• Six Sigma
• Product Launch
• Inside Sales
• Mobile Devices
• Strategic Partnerships
• Cross-Functional Team Leadership