Michele Morgan
- Role
- Customer Success Manager at ZoomInfo
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Michele Morgan
I’m a people-first leader with a career that spans wellness, retail, tech, and customer…
Experience
Customer Success Manager
Aug 2020 — Present
Responsible for growing relationships and accounts with both Enterprise and Mid-Market customers including franchise accounts.• 2021, 2022 and 2023 Successfully achieved all metrics month over month with account load up to 220 accounts and ACV of $10 Million average• Create and deliver Strategic Business Reviews to all organization levels including Vice Presidents and C-Level stakeholders• Develop relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full Return on Investment• Identify upsell opportunities and partner with Account Manager, Solution Engineers and others to deliver additional information and demonstrations • identify and partner with the appropriate resources to mitigate risk and eliminate churn• Ensure customers are aware of and educated on new features and releases• Monitor and identify adoption and utilization trends and create Success Plan if needed
Skills
- Leadership
- Management
- Sales
- Customer Service
- Os X
- Store Management
- Store Operations
- Retail Sales
- Hiring
- New Store Openings
- Visual Merchandising
- Inventory Management
- Iwork
- Customer Satisfaction
- Crm
- Training
- Merchandising
- Driving Results
- Loss Prevention
- Customer Relationship Management (Crm)
- Retail
- Ilife
- Keynote
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